Standard check-in is at 16:00, while check-out time is at 10:00. An early check-in and late check-out depends on availability and may include an additional cost. Please check with us directly to offer you the best option.

We will welcome you in person on the day of your arrival to show you the holiday accommodation and give you the keys. We will be happy to provide recommendations on what to do in Tenerife, where to eat or any other information you may require during your stay. Please let us know 30 minutes before you arrive at the holiday accommodation or when you leave the airport by WhatsApp so we can be at the property when you arrive.

Smoking is not permitted inside the holiday accommodations. Smoking of tobacco, electronic cigarettes or other products that produce vapour or smoke is only permitted in the outdoor areas of the holiday accommodations. If you smoke indoors, we must do a special cleaning to remove the smell of tobacco*.

Indoor and outdoor parties, loud music and any activity that may disturb the public order or create a nuisance to the neighbourhood, both during the day and at night, are not allowed.

It depends on the holiday accommodations you choose for your stay. We offer two-, three- and four-bedroom properties that are ideal for four, six or eight people. It is not permitted to accommodate more people than those listed on the booking confirmation*. At all times you must respect the current sanitary measures and the maximum occupancy set by the Government due to COVID-19.

On the day of your departure, you must leave the holiday accommodation in a reasonable state of cleanliness. This means that the crockery (plates, glasses, cutlery and cooking utensils) and the barbecue must be clean. Rubbish must be removed and deposited in the rubbish bins. It is not allowed to leave rubbish in the holiday accommodation. If the holiday accommodation is not in an acceptable condition, an additional cleaning fee of 150€ will be charged. This charge will be deducted from the security deposit paid.

Yes, it is established by law that all guests over fourteen years of age who use the holiday accommodation must fill in and sign the entry forms, in accordance with the system and model established. In the case of guests under fourteen years of age, their details shall be provided by the person of legal age who accompanies them. Prior to the commencement of the activity and in accordance with the procedure, the obligated parties have to notify the competent authorities of the guest data. We will send you the registration form prior to your arrival.

We allow you to host guests during your stay, however it is your responsibility to ensure that the maximum occupancy limit is not exceeded. All guests must abide by the rules and regulations of the holiday accommodatio. If a guest wishes to stay overnight, this must be communicated to and approved by us in advance and may be subject to an extra fee.

Fortunately, this has not happened to us so far. From the day of check-in until the day of check-out and whenever you leave the holiday accommodation, it is your own responsibility to make sure that the windows and doors are properly closed to maintain security and prevent damage caused by theft, rain or wind.

Let's hope not! We recommend that you take out insurance to cover possible damages. In case you break something during your stay, you should inform us immediately. Here are some practical tips: In order to avoid damage, it is forbidden to move furniture from one room to another and you must not use the interior furniture outside without our prior consent.  Special attention should be paid to the awnings outside. Awnings can only be used when you are present in the holiday accommodations, and remember that they must always be attached to the bars provided for proper fastening. If you are not in the property or at night, you must always take them down. In the worst case, if you break something, part or all of the deposit will be reduced. 

We believe that the only way to improve the quality of the environment is to involve everyone. That is why we promote the effective use of water, energy saving and proper waste treatment. We kindly ask you to collaborate with us with the following: • Keep lights off when you are not using them. • Turn off the television when you are not watching it. • Leave the towels you have used in the shower after you leave. Clean towels can be left in the cupboard. • Be responsible when using water and brushing your teeth. • For your rubbish, use the various rubbish bins. There are various rubbish bins in the immediate vicinity of the holiday accommodations: • Green Containers: For glass • Blue Containers: For paper and cardboard • Yellow Containers: For light packaging (metal, plastic and briks) If you love your life, start by loving the life of the planet. We thank you with all our heart for fighting against the pollution of our earth and its irreversible deterioration.

If you are looking for detailed information about one of our holiday accommodations, or if you have specific questions about your next stay, please contact us via email (hello@holidayhomescanarias.com) or phone (+34 689 30 28 54).

Yes, you can contact us by WhatsApp, write us an email or call us. You can find our contact information here.

We offer five holiday accommodations. They have two to four bedrooms and are ideal for four to eight people. All properties have private terraces with barbecue facilities. Four of our holiday accommodations have swimming pools which are for exclusive use.

In our holiday accommodations we welcome all family members, and children are free of charge. We provide you with a cot, highchair and special crockery and cutlery for the little ones. Please let us know in advance if you are coming with babies or small children so that we can provide what you need during your stay.

Apart from the fact that we love animals, we know how important your pets are to you and we want you to take them with you wherever you go, at no extra cost.

The speed of Wi-Fi can vary and depends on the telephone operator. We have a fiber connection.

Of course, we provide bed linen consisting of duvets and pillows of 50x60cm. If you wish, we also offer a change of duvet covers.  

Yes, you will receive a large and a small bath towel as well as a beach or pool towel.

Of course! All our holiday accommodations are equipped with washing machines and tumble dryers. We also provide an ironing board and iron. All you need to bring with you is detergent and fabric softener.

Today more than ever, your health and well-being is a top priority. That's why we are committed to cleaning our holiday accommodations thoroughly, which involves going a step further. Our measures include, among others that we sanitise the holiday accommodation, we vacuum and mop the floors, we clean the bedrooms, change the sheets and towels and disinfect the cupboards inside and out, we clean the bathrooms thoroughly with bleach, we wash all textiles such as sheets, cushion and pillowcases, curtains at the highest possible temperature, we wash the cupboards, kitchen cabinets and dishes, we clean all windows. We want you to enjoy the privacy of feeling at home away from crowded places.

The swimming pools of our holiday accommodations are cleaned once or twice a week. The person in charge comes either in the morning (before 10 a.m.) or in the evening (after 6 p.m.).

No, we take care of this for you so that you can switch off, relax and not think about any task. The person in charge comes two to three times a week to water the plants in the outdoor areas of the holiday accommodations.

We have three car parking slots available for our guests. Two car parks are located in El Porís and one in La Listada. The car parks are shared between all our guests. This means we cannot offer the exclusive use of one car park. In case there is no free parking, the public car parks are within walking distance of the holiday accommodations. For more information, please feel free to ask us and we will help you.

You have three ways to pay for your booking on our website: by bank transfer before your stay, with a valid credit card (Visa or Mastercard) or using Bizum. Payments must be made in advance. 

To confirm your booking, we ask for a prepayment of 30% of the total amount at the time of booking. Final and full payment is due up to 60 days prior to arrival. If you make a reservation and you have less than 60 days to check-in, we will ask you for a payment of the total amount of the reservation.

Yes, you must pay a security deposit before the start of your stay. We will ask you to pay a deposit of 300€, either by bank transfer, valid credit card or Bizum. If there is no damage to the holiday accommodation during your stay, we will return the deposit 14 days after your departure or before the arrival of the next guest. It may take a few days for your bank to process the refund.

The cleaning fee is 150€ per booked holiday accommodation and is set to cover the cost of keeping the holiday accommodation spotless. This is a one-off fee and is added to your booking. The cleaning fee is to cover the cost of preparing your holiday accommodations before you arrive and after you leave. We will also provide you with bath and beach towels and bed linen.

The administration fee amounts to 25€ and is established to cover the costs of check-in and check-out. At the same time, we guarantee that we are at your disposal during our office hours from Monday to Sunday from 09:00h. to 21.00h. (GMT+1).

Of course, the local tax (IGIC) is included in the total price.

Of course, you can! Ask us for the invoice of your booking and we will be happy to send it to you.

You can cancel up to 60 days prior to arrival and receive a 50% refund of the total amount of the reservation (price per night, cleaning fees, administration fees). Example: 60 days before arrival: 01 July (arrival: 30 August - departure: 10 September): For a refund of 50% of the price per night, cancellations must be made 60 full days prior to arrival. If you cancel less than 60 days before arrival, you will not be refunded the full amount of the booking. If you arrive and decide to leave your holiday accommodation earlier, unused nights will not be refunded. Cleaning and administration fees will also not be refunded. Cancellations must always be notified in written form by email to hello@holidayhomescanarias.com.

We may be able to issue a refund if you must cancel a booking due to an emergency. Please read the Force Majeure Event Policy or the Coronavirus Force Majeure Event Policy carefully.

In the event that you need to cancel under this policy, it will take precedence over the Cancellation Policy. If you are affected by any of the situations included in this policy, you may cancel your reservation and receive a lodging credit. We do not issue a refund. The following situations are covered: In the Force Majeure Causes Policy, we talk about "situation" to refer to circumstances arising after your booking which you could not anticipate, and which prevent or legally prohibit you from completing your booking, such as: • Unexpected changes in visa or passport application requirements imposed by a government authority that prevent travel to the destination. Loss or expiry of documents required for travel or other personal circumstances related to a traveller's authorisation to travel are not covered. • National or local emergencies, epidemics, pandemics and public health emergencies officially declared by the Government. This does not include diseases that are endemic or already associated with a particular area, such as Covid19. • Travel restrictions imposed by a government authority that prevent or prohibit travel to Tenerife or stay in the holiday accommodation. This does not include non-binding travel recommendations and other similar advice that may be given by the government. • Acts of war, conflicts, invasions, civil wars, terrorism, explosions, bombings, rebellions, riots, insurrection, public disorder and civil unrest. • Natural disasters, acts of God, large-scale disruptions of basic public supplies, volcanic eruptions, tsunamis and other extreme and abnormal weather events. Weather events and natural conditions that are common in an area and therefore predictable, such as winds, are not included. The following situations are not covered: All others. This policy only allows bookings to be cancelled due to the situations described above. All others are excluded. Examples of situations not covered by this policy include: • Unexpected illness, disease or injury • Government obligations such as jury duty, court appearances or military duties • Travel advisories or other government advice (that do not restrict or prohibit travel) • Cancellation or rescheduling of an event for which the booking was made • Transportation disruptions that are not related to a covered situation, such as road closures and cancellations of flights, trains, buses and ferries.

On 11 March 2020, the World Health Organisation (WHO) declared the coronavirus outbreak a global pandemic. Since then, it has evolved rapidly and governments around the world have taken diligent action to curb its spread. Bookings made until 14 March 2020 If you made a booking at one of our holiday accommodations up to 14 March 2020 with a start date within the next 45 days, it is covered by the Coronavirus Force Majeure Policy and you can cancel your booking before your stay starts and receive a lodging credit. We do not issue refunds. If a booking has already started (i.e. if the start date has passed), you will not be eligible for the Force Majeure Policy. Bookings made after 14 March 2020 Our Force Majeure Policy will not cover bookings for our holiday homes made after 14 March 2020. Coronavirus related circumstances that are excluded from our cover include, but are not limited to: • Transportation disruptions and cancellations • Restrictions and recommendations for travellers • Sanitary instructions and quarantines • Changes in applicable legislation and other measures decreed by the authorities, such as evacuation orders, border closures, short-term rental bans, change in maximum occupancies or self-isolation obligations. In such cases, we will apply the Cancellation Policy as usual. The aim of our Force Majeure Policy is to protect our guests in the event of unforeseen circumstances arising after booking. Since the World Health Organization declared COVID-19 a global pandemic, we cannot apply the Force Majeure Policy to cancellations related to the coronavirus and its consequences, as it is no longer considered an unforeseen or unexpected circumstance.

We send refunds immediately after cancellation. Refunds are usually received within 14 days.

Your account is automatically generated when you make a booking on our website, but is not activated until you generate your own password and confirm your account.

Your personal account allows you to see your current and past bookings, your profile and your invoices.

It's very easy, just reset your password following these steps: (1) Click on "Log In" - (2) Click on "I forgot my password" - (3) Enter the email address used to make the reservation - (4) Click on "Submit" to reset your password - (5) We will email you a link to reset your password.

You can change and add details to your profile such as your personal details, your telephone number, your address, your billing details and your personal password. If you want to change the dates of your booking, please contact us.